Unfortunately in business things change all the time, and some business people like the challenge of keeping ahead of the competition and coming up with new ways to do business and make themselves original and others definitely do not! If you want to succeed in business long term then you have to be in the former group I’m afraid because your customers requirements and problems change and unless you keep up then your business will simply run out of people to sell to.
One of the things I like to look at when working with a client is how can we keep streaks ahead of whats already out there, what innovation can we come up with or new way of presenting our skills is there? If you can constantly think outside the box with regards to your business then you are definitely on to a winner.
Did anyone see Dragons Den this week? Two women were on there because they have come up with the idea of people doing their own Wedding Videos. Now this struck me as odd because why aren’t videographers nationwide offering this service already? Lets face it Videos have changed a LOT in the past 10 years, they used to be a novelty that people went for then the price of videos came down and down so people did their own, then the CLEVER videographers started doing videos to music almost like pop videos and they were everywhere on YouTube and now we seem to be going back to the DIY version but brides want them professionally edited, so its changed a LOT!
Other businesses have changed a LOT – cakes are more fancy and quirky, photography has got more artistic, everything has had to change to meet the requirements of the bride and unless you supply what your customer actually wants then you will get left behind. So how do you know what they want? Well the easiest way is to ASK! Keep chatting to future brides at every opportunity and ask them EXACTLY what they want, don’t try and pigeon hole them into what you are offering – its their wedding, they are the customer and they are the ones paying so make sure you listen. And especially important is to ask when you DON’T get the business, ask the bride why not, was iit price (very rarely is) or was it what you were offering?!?!
Claire x